Training programs must support continuous learning while increasing knowledge retention and decreasing gaps in skills. Content must be relevant, reliable, and repeatable. The ease of use, accuracy, and relevancy of training content is critical to building user receptivity, adoption, and productivity.
Our training program typically includes the following:
Needs Assessment
Skill Assessment
Curriculum Design
Instructional Design
Content Development
Soft Skills Training
Technical Skills Training
Policy & Procedures Training
Key Performance Indicators (KPI)
Survey & Feedback Analysis
BSC provides live classroom, virtual / online (webinars) and e-Learning training solutions. We have experience in handling small to very large training roll-outs ranging from 1,000 to 6,000 users.
OUR CORE COMPETENCY
Learning
That Works
Business Solutions Consulting (BSC) partners with you to establish and grow training programs that improve how people do their jobs. BSC works to ensure thorough knowledge of your business processes, culture, and staff so that learning is relevant and exciting. We accomplish this goal by doing the following:
Business Process Mapping
Communication Strategy
Project Management
Resistance Planning
Stakeholder Management
Logistics Management
Outcome Management
Planning & Execution
OUR EXPERTISE
Needs Assessment
Understanding the gaps, knowledge and skills of your employees is vital to building productivity and alignment with your strategic goals and objectives. BSC works with you to assess the individual needs of your teams through various methods - assessment surveys, call pattern and trend analysis, feedback forums, and new processes and methodologies.
Design
Curriculum and content design is based on the outcomes that are established for the learning effort. BSC works with leadership, stakeholders, and/or subject matter experts to ensure the design of relevant training programs. The design is tested and vetted by the user community for which the training will serve. This approach ensures early buy-in and ownership prior to development and delivery.
Content Development
User attention span, available time, and interest can be limited due to numerous factors. Therefore content must be relevant, retainable, and repeatable. BSC adheres to writing standards that yield top-quality high-end learning materials that are easily maintainable and transferable. This content is often used as the premise for Train-The-Trainer and classroom training events.
Delivery & Implementation
Training must be easily deployable and readily available to end-users while supporting on-going changes. BSC training delivery includes a blended approach of eLearning, Live Classroom, and Virtual Classroom methods, as well as 1-on-1 support, lunch-n-learns and workshops.
Post-Training Support
Your training needs do not end once training is delivered. On-going training support is critical to ensure users remain engaged in the learning effort. BSC helps you to continue to refine and develop training program through adequate change management processes, tools, and techniques.
Performance Measurements
The success of your training program cannot be left to guesswork or classroom surveys. BSC works with your leadership team, stakeholders, and users to define performance measurement criteria prior to the start of training. This approach establishes the level of success and effectiveness expected.
Click HERE To Learn About Our Change Management Services
